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U.S. Call Center Hardware and Software Markets
Frost & Sullivan, Jan 1998
A push toward improved customer support services is driving the call center hardware and software markets impressive growth. This report from Frost & Sullivan analyzes market drivers and restraints for inbound and outbound call center systems, CTI software, and management information systems software. It also covers the most effective strategies of key market players, changes in the competitive structure, and corporate trends. And it provides profiles of top companies like Call Ware, Ericsson, and Comdial.
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