A stronger focus on customer service and the increasing number of smaller call centers are leading to growth in the global automatic call distributor (ACD) system market, especially across North America and Europe. The world ACD market is predominantly controlled by large telecommunications companies that already have strong international operations. Companies that do not successfully address global markets will have difficulty maintaining market share. Users of this Frost & Sullivan report will be better able to gauge their own market position, strengths, weaknesses, and opportunities for the future.
