An analysis of the evolution of the American contact center industry, including market developments and sizing.
Scope of this title: - Offshore contact center locations by price - Agent wages across offshore outsourcing locations - Agent benefits across offshore locations - Property and technology/telephony costs across offshore outsourcing locations
Highlights of this title: Contact center outsourcing price comparison across emerging and established offshore locations
Agent costs broken out by wages, benefits, facilities and networking
Trends in outsourcing costs across regions
Reasons to order your copy: - Learn about pricing across the contact center outsourcing spectrum - Understand what components make up agent costs in key outsourcing locations - Develop an understanding about potential cost shifts in major offshore outsourcing locations
