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Analysis of the Evolution of ACDs into Customer Contact Routing Solutions
Frost & Sullivan, Aug 2000
Description
Table of Contents
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- An Analysis of the Evolution of ACDs into Routing Solutions - Tighter Integration with CRM Capabilities Broaden Definition
- Summary of Major findings
- Market Trends
- Research Scope and Methodology
- Market Engineering Research Measurement System
- Challenges Facing the ACD Industry
- Market Drivers
- Market Restraints
- Unit and Revenue Forecasts (1996-2006)
- Other Market and Technology Trends
- Competitive Market Share Analysis
- Product Analysis
- Market Engineering Awards for the ACD Systems Market
- Market Engineering Strategic Recommendations
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