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Enterprise Telecom Trends in North America - End-User Survey
Frost & Sullivan, March 2006

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1. Enterprise Telecom Trends

- 1. Background and Research Objectives

- - 1. Title and Table of Contents

- - 2. Research Objectives

- 2. Methodology and Definitions

- - 1. Methodology

- - 2. Definitions

- 3. Executive Summary

- - 1. Executive Summary

- 4. Enterprise Demographics

- - 1. Enterprise profile

- 5. Telecom and IT Usage

- - 1. Telecom Services and Applications

- - 2. Telephony and Usage Summary

- 6. Outsourcing

- - 1. Outsourcing Profile

- - 2. Outsourcing Services & Apps & CPE & Summary

- 7. Buyer Behavior

- - 1. Spending

- - 2. Service Provider Choices

- - 3. Buyer Behavior summary





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