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Vertical IT and Telecom Spending - U.S. Retail Sector
Frost & Sullivan, Dec 2004
Implementation of Tracking Technology Leads to Change in Participant Attitude
The growing penetration of IT and telecom in the retail sector has led to rising adoption of product tracking technology. These technical enhancements are expected to offer benefits such as increased revenue, efficiency, and productivity. However, to effectively put tracking or any other technology into use, it is imperative that participants within a supply chain change in a systematic manner that will allow speedier implementation and efficient functioning of the required technologies.
This study examines the IT and telecom spending trends in the retail sector and provides in-depth information on the market in the United States. The research is segmented into telecom services, software and IT staffing. In addition to comprehensive information on market drivers, and industry challenges, this research service also includes technical and market trends. It also looks at the competitive landscape to offer insights into core competencies that enable participants to capitalize on opportunities of growth.
IT/Telecom Technologies Boost Operational Efficiency and Consumer Satisfaction
Professional IT services are benefiting economically by the dissemination of IT/telecom services. The trend is furthered by the migration to Internet protocol (IP) and wireless technologies. This adoption underlines the growing need for integration of the primary retail channels - store, Internet, and catalog - to enhance consumer experience.
For instance, high-speed connections and easy-to-use point of sale (POS) within retail companies can increase speed and quality of service, cutting waiting times - factor that usually affects sales negatively during the holiday season, says the analyst. As well as operational competence, customers are also offered advanced security, especially when using electronic payment modes.
Increasing ROI for Vendors Likely to Fuel Long-Term Demand for Solutions
The deployment of IT/telecom solutions has resulted in an escalation in the return on investment (ROI) for retail vendors, offering them increased productivity and a competitive advantage. These factors promote interest in business process improvements such as supply chain management (SCM), inventory management, security solutions, and RFID, observes the analyst. This will drive investment in software applications resulting in rising revenues, introduction of new technologies, and development of new cost and inventory management products.
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