The North American interactive voice response (IVR) and voice-activated dialing service market is somewhat fragmented and offers many challenges to participants, including the heavy presence of telephone carriers and service bureaus. This Frost & Sullivan report offers its users a clear look at the opportunities and threats in individual market segments, enabling companies to formulate successful strategies for the future. Coverage includes a review of market drivers and restraints, expert market forecasts, a discussion of the competitive situation, strategic recommendations, and profiles of key industry participants.
