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Hard Copy
Benchmarking Benchmarking: Shared Learnings for Excellence
American Productivity & Quality Center (APQC), July 1997, Pages: 77
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Executive Summary Page 6
Project Overview Page 12
Methodology Page 12
Sample Characteristics Page 12
Survey Participants Page 16
Findings Page 20
Shared Learnings Page 32
APQC Case Studies Page 42
Survey Tools Page 70
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