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Transforming Public Sector Performance Management
Business Intelligence [part of Optima Media Group], Jan 2004, Pages: 250
Transforming Public Sector Performance Management is an expert guide to creating a management and measurement system that will drive continuous performance improvement.
Public sector organizations around the world face unprecedented pressure to improve service quality while progressively lowering their costs. At the same time, they are expected to become more accountable, customer focused and responsive to stakeholder needs.
Achieving these goals involves a transformation in management practices, processes and culture.For the first time, we provide public sector organizations with a best-practice guide to achieving performance excellence.
Based on the findings of an extensive programme of research, this report provides comprehensive advice on how to achieve breakthrough performance improvements that meet the expectations of key stakeholders.
Many of the innovative ideas for performance improvement have been adapted from the private sector. But there is now a growing body of performance improvement expertise in the public sector.
This expert guide turns the lessons learnt by public sector organizations into a seven-step process that can help you implement a performance management programme that leads to continuous improvement, stakeholder satisfaction and more efficient operations.
This guide includes:
-Best-practice case studies
-Benchmark findings from an exclusive survey of 286 public sector organizations detailing performance frameworks, measures, processes, practices techniques and tools
-Advice from internationally acknowledged experts on public sector performance
Use Transforming Public Sector Performance Management to help you to:
-Develop a stakeholder-led strategy focused on outcomes and goals
-Implement strategic goals into a deliverable programme of performance improvement
-Identify quick wins and pilot projects to foster a performance culture
-Develop and build constructive relationships with key stakeholders
-Generate performance-related appraisal and reward schemes
-Build a strategic balanced scorecard
-Involve staff in target and measure setting to meet both strategic and local requirements
-Cascade performance measurement goals throughout the organization
-Prioritize goals and performance measures
-Streamline data collection, processing and distribution using information systems
-Gain buy-in and commitment to performance improvement
-Assess the challenges and solutions involved in introducing a new performance management regime
-Choose a performance management framework best suited to your organizational needs
-Establish the cause-and-effect linkages between measures and outcomes to improve the performance management process
-Audit your own readiness for implementing a new performance management process
-Develop a roadmap for embedding performance management in your organization
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