Optimization technologies are an important component of contact center technology market. Managers are expected to be efficient in their use of resources, while satisfying effectiveness targets. Interlocking technologies are required to achieve this balance. A holistic view of optimization is required as the evolution of optimization technologies in the contact center environment continues.
Scope of this title: - Covering the full range of optimization technologies, workforce optimization, quality monitoring, contact center analytics and eCoaching. - This report is global in scope and tackles the issues facing adopters and vendors in different geographies and size bands. - Market sizing for optimization technologies reveal the growth trends in this market. - Full discussion of the evolution of the optimization market including the role of professional services.
Report Highlights - Optimization technologies can no longer be considered to be purely workforce optimization. As a more holistic view of contact center optimization is adopted vendors and managers look to broaden the reach of optimization. This report redefines key technologies and discusses the range of opportunities available to vendors in the market.
Reasons to order your copy: - Understand how this market is changing. What the important trends are and how best to respond to them. - Discover the growth opportunities in changing technology and new adopters. - Learn about strategies being adopted in the optimization market.
