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Contact Center Outsourcing - Pricing (Review Report)
Datamonitor, Jan 2007, Pages: 154
A review of pricing in offshore and onshore pricing in contact center outsourcing.
Scope of this title:
- Contact center outsourcing pricing across major offshore and onshore locations of choice.
- Cost breakouts for each location, examining agent-related expenses as well as those related to telcos, property and other.
Highlights of this title:
- We estimate that human-resource related costs will account for the bulk of agent costs over the coming 12 months.
- However, telco and technology costs will remain relatively stable, as more locations seek to deregulate communications.
- Property will appreciate in sheer dollars, but as a proportion of agent cost will remain stable.
Reasons to order your copy:
- Understand the direction of contact center pricing across regional markets.
- Learn about the cost breakouts that outsourcers must contend with in different geographies.
- Find out what regions will remain the most stable and those that will see rapid escalation in prices.
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