This report combines all three briefs in the Outsourcing & IT Services in Financial Service Banking BPO theme. The market focus highlights opportunities and growth in key markets, the customer focus looks at banks perceptions and take-up plans identifying drivers an inhibitors. Finally the databook offers a detailed market forecast broken down by market segment and country
Scope of this title: The findings are supported by detailed outsourcing and BPO interviews with 100 retails banks The report covers primarily the North American and European markets, but market numbers are generally global The report covers banking specific BPO areas as well as outsourcing of more generic business processes
Highlights of this title: Despite robust growth predicted in the banking BPO, this end-user research reveals that the banks currently outsourcing a business process remain the most likely to outsource further such processes and that the market growth going forward will predominantly be generated in this part of the market Retail banks are getting more confident in using outsourcing services and rate outsourcing quite high as the means to achieve their major business and IT goals. External supplier expertise on tap, overall rationalization driver and move from CapEx to OpEx were the top three drivers for outsourcing Interest in BPO services and actual take-up continues to rise in the retail banking sector as pressure on banks for technology-led transformation and operational efficiency continue to mount
Reasons to order your copy: - Improving your understanding of the North American and European banking industries with our large scale primary research study - Profit from better understanding of which areas banks look to outsource - Use this market segmentation to position your offering relative to market demands and competitors
