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2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 1 of 2)
CollabGen Inc., May 2007, Pages: 184
This report is written for enterprise IT and contact center executives, technology architects, business managers and investment analysts.
It is divided into executive overview sections for enterprise C-level Executives including Sales, Marketing, Finance, Operations and Contact Center Management. More detailed analysis sections are included for IT / Telecom, Contact Center Technology Managers and technical personnel. Information applies to all industries and government agencies. This report is also useful for professionals at all levels working within the computing and telecom industries.
- Identify metrics for increasing an organization’s operational and financial performance.
- Understand the parallel evolution and convergence of computing and telecommunications, and the differences between enterprise-grade telecommunication services and web services
- Understand enterprise and contact center migration to Internet Protocol (IP) / unified telecommunications, including:
- Evolving multi-modal communication capabilities
- The use of presence to better facilitate intra-enterprise and federated communications
- New mobility capabilities and options
- Obtain current information on telecommunication technology & vendor dynamics, including the entrance of Microsoft.
- A single reference source to analyze information in common formats by various vendor platforms and functions. Reports include comparative product tables and numerous color graphics / visuals [pictures of components and devices; user interfaces (screen shots) and diagrams]. Gain detailed information to optimize current systems or support Request for Proposal (RFP) and selection processes. Independent analysis and conclusions are based on current and roadmap information obtained thru formalized vendor analyst relations and consultant liaison programs using proprietary methodologies
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2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volumes 1 & 2)
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2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 2 of 2)
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Global - VoIP - Convergence Applications
IMS Multimedia Telephony over Cellular Systems: VoIP Evolution in a Converged Telecommunication World
Global VoIP - Hardware, Software & Applications: Business & Enterprise Markets, 2006-2010
Voice Portals and applications
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