|
|
 |
|
Viewing report
|
|
|
|
2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 1 of 2)
CollabGen Inc., May 2007, Pages: 184
Preface
Generic Analysis
Readership
Increase Your Organization’s Operational and Financial Performance
Problems
Solutions
Vendor / Product Evaluation Criteria and Methodology
Introduction
Global Context for Telecommunication Systems & Applications
Enterprise Computing / Telecommunication Architecture & Application Frameworks
Business Application Trends
Small Business Units and Consumer Application Frameworks
Computing and Telecommunications – Parallel Evolution and Convergence
Section I – Communication Servers & Contact Distribution Systems
Executive Overview
Scope
Benefits
Processes
Technology Issues
Analysis
Technological Domain
Primary Enabling Technologies
Primary Standards
Applications
Configurations
Trends
Section II – Contact Center Multi-media Communications; Phone & Web Self-service
Executive Overview
Scope
Benefits
Processes
Technology and Application Issues
Problem: Widespread Deficiencies in Current Voice Response & Web Self-service Applications
Solution: Benchmarking Web and Voice User-Interface Design
Analysis
Technological Domain
Primary Enabling Technologies
Standards
Applications
Configurations
Section III – Voice-over IP Network Design, including WiFi & Mobility
Executive Overview
Scope
Benefits
Technology Issues
Analysis
Technological Domain
Network Architectures – VoIP design and convergence
Primary Standards relevant to VoIP
Primary VoIP Enabling Technologies
Applications
Configurations
Design Considerations
IV – Enterprise Platforms and Business Applications Logic
Server-based Platforms
Business Applications Logic
Small Business Unit and Consumer Applications Logic
V – IT / Telecom Convergence and Integration Considerations
Integration Methods
Glossary
Vendor Sections
Market Share Leaders
Nortel
Microsoft – Nortel Alliance
NEC Unified Solutions
Emerging Competitors & Innovators
Mitel
Spoken Communications
Customers who bought this item also bought
2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volumes 1 & 2)
Rich Web Applications: The Business Benefits of Web-enabled Application Development
Network Convergence: Services, Applications, Transport, and Operations Support
2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 2 of 2)
Communications Convergence
Broadband Services, Applications, and Networks: Enabling Technologies and Business Models
Spectral Logic and Its Applications for the Design of Digital Devices
The Nortel Voice/Data Convergence Radars (Vendor Focus)
Global - VoIP - Convergence Applications
IMS Multimedia Telephony over Cellular Systems: VoIP Evolution in a Converged Telecommunication World
Global VoIP - Hardware, Software & Applications: Business & Enterprise Markets, 2006-2010
Voice Portals and applications
|
|
|
|
