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2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 2 of 2)
CollabGen Inc., May 2007, Pages: 238

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Preface
Generic Analysis
Readership
Vendor / Product Evaluation Criteria and Methodology
Vendor Sections
Communication Servers & Contact Distribution Systems
Technology & Market Share Leaders
Avaya
Alcatel – Lucent / Genesys
Cisco
Siemens
Technology Leaders
Interactive Intelligence
Aspect Software
Intervoice
Syntellect


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