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2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volumes 1 & 2)
CollabGen Inc., May 2007, Pages: 416
This report
- Is a unique comprehensive single point of reference that enables business unit and IT executives to strategically coalesce and confidently implement today’s telecommunication solutions
- Identity’s metrics and best options for improving an organizations operational and financial performance and avoid costly mistakes
- Incorporates our multi-dimensional NuViewsTM visual comparisons of products and services from major vendors
Volume 1 covers the parallel evolution and convergence of computing, networking and telecommunications. It addresses design principles and best practices for implementing telecommunication applications within enterprises and ‘Dynamic’ Contact Centers; and highlights a new and unique Interactive Voice Response (IVR) methodology for agent-assisted or ‘Guided’ phone self-service. Business and product analysis includes the new Microsoft / Nortel Innovative Communications Alliance, NEC Unified Solutions, Mitel and Spoken Communications. Volume 2 includes Avaya, Alcatel – Lucent / Genesys, Cisco, Siemens, Interactive Intelligence, Aspect Software, Intervoice, and Syntellect.
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2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 1 of 2)
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