The market for hosted and premise-based managed speech and DTMF services continues to gain traction as more customers demand deployment flexibility and quicker ROI.
Scope of this title:
Coverage of the four major deployment models for hosted and premise-based managed speech services. Our strategic recommendations for enterprises and service providers, currently engaged in or evaluating speech recognition solutions. Discussion of the true impact of the Voice-XML open standard in hosted and managed speech services delivery.
Highlights of this title:
Business needs are constantly changing in the face of regulatory, competitive, industry and customer-driven events. As a result, organizations need the ability to quickly introduce new products and services and terminate existing products and services according to shifting patterns in the market.
Reasons to order your copy: Understand the underlying technology trends that are helping create a market more suitable for hosted and premise-based managed speech services. Learn of the three stages of evolution in the contact center and IVR.
