This review report explores the market for hosted and premise-based managed IVR services. It contains briefs that highlight scale, scope, growth, opportunities and challenges facing the market.
Scope of this title:
The Market Focus section discusses the main trends affecting the market for hosted and premise-based managed IVR services. The Strategy Focus section helps companies excel in an environment that is being gradually transformed by the adoption of the Voice-XML standard. The Technology Focus section provides a deep dive into the shifts in infrastructure and investment philosophy.
Highlights of this title:
The need for openness, interoperability, flexibility and investment protection underpins todays growing movement towards SOA, IMS and web services frameworks in infrastructure. As a result, environments agile enough to support and transition between multiple deployment models for hosted and premise-based managed speech services are emerging.
Reasons to order your copy: Understand the dynamics of the hosted and premise-based managed IVR services. Explore the market opportunities with sizing and forecast data through 2012. Gain insight into the underlying technology trends of the market for IVR.
