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Messaging Key to Global Unified Communications
In-Stat/MDR, June 2007, Pages: 35
Unified messaging and unified communications have garnered a lot of attention with promises to improve employee efficiency and enable business processes for knowledge workers. While this may, ultimately, be the case in the long term, business users are not currently pounding the desk demanding these capabilities. In fact, this report shows how technological capabilities have out-stripped demand or even felt need, to date. In this environment, IT decision makers must weigh the benefits associated with these capabilities (specifically, increased efficiencies and the acceleration of business processes) against the cost and complexities of deployment. Unified messaging is increasingly prevalent in the work setting and will serve as the initial step on the unified continuum to true convergence.
This report contains an analysis of the current state of UM and UC from both industry and end-user perspectives. Vendor profiles and survey results of business decision makers' current and planned adoption of UM/UC applications are presented. Also included is an updated analysis of market shares of the US and worldwide UM and traditional voice messaging markets, along with forecasts through 2011, which builds upon previous In-Stat research in this area.
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