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HP Software and HP Services Unite around Service Management Solutions
Ovum, July 2007, Pages: 12
Hewlett-Packard (HP) recently repositioned its IT Service Management (ITSM) product and services portfolio under the Service Management banner. The company’s goal is to better align solutions with business outcomes and help customers implement the lifecycle view of management and governance advocated by such standards as ITIL V3. In a departure from past practices, where the HP Services and Software groups pretty much took separate roads, the two organizations are actively collaborating in the design and marketing of these newly launched Service Management solutions. HP hopes this integrated approach will allow customers to achieve business value faster and spark customer interest in the full range of its service management software and services capabilities.
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