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Consumer Healthcare 2008
Richard K. Miller & Associates, Sep 2007, Pages: 170
1 THE STATE OF CONSUMER HEALTH
1.1 Personal Health Issues
1.2 Prevalence of Disease and Illness
1.3 Patient Satisfaction
1.4 Health Behaviours of Adults
1.5 Chronic Conditions
2 CONSUMER HEALTH: STATE-BY-STATE
2.1 Overview
2.2 Alabama
2.3 Alaska
2.4 Arizona
2.5 Arkansas
2.6 California
2.7 Colorado
2.8 Connecticut
2.9 Delaware
2.10 District of Columbia
2.11 Florida
2.12 Georgia
2.13 Hawaii
2.14 Idaho
2.15 Illinois
2.16 Indiana
2.17 Iowa
2.18 Kansas
2.19 Kentucky
2.20 Louisiana
2.21 Maine
2.22 Maryland
2.23 Massachusetts
2.24 Michigan
2.25 Minnesota
2.26 Mississippi
2.27 Missouri
2.28 Montana
2.29 Nebraska
2.30 Nevada
2.31 New Hampshire
2.32 New Jersey
2.33 New Mexico
2.34 New York
2.35 North Carolina
2.36 North Dakota
2.37 Ohio
2.38 Oklahoma
2.39 Oregon
2.40 Pennsylvania
2.41 Rhode Island
2.42 South Carolina
2.43 South Dakota
2.44 Tennessee
2.45 Texas
2.46 Utah
2.47 Vermont
2.48 Virginia
2.49 Washington
2.50 West Virginia
2.51 Wisconsin
2.52 Wyoming
3 DEMOGRAPHICS OF HEALTHCARE SPENDING
3.1 Overview
3.2 Healthcare Spending by Age
3.3 Healthcare Spending by Household Income
3.4 Healthcare Spending by Household Type
3.5 Healthcare Spending by Race and Ethnicity
3.6 Healthcare Spending by Region
3.7 Healthcare Spending by Education
3.8 Analysis: Healthcare Spending for Hospital Services
3.9 Analysis: Healthcare Spending for Physician Services
3.10 Analysis: Healthcare Spending for Health Insurance
4 AT-RISK HEALTH
4.1 Overview
4.2 Smoking
4.3 Those Who Do Not Exercise
4.4 Obesity
4.5 The Uninsured
5 WELLNESS AND PREVENTION
5.1 Overview
5.2 Preventive Health Measures
5.3 Exercise and Fitness
5.4 Healthy Eating
5.5 Dieting
5.6 Cancer Screening
6 THE OBESITY EPIDEMIC AND ITS IMPACT
6.1 Overview
6.2 Prevalence of Obesity
6.3 Awareness of Obesity
6.4 Expanding Services Beyond Treating Obesity
6.5 Preferences of Obese Patients
6.6 Responsiveness to Marketing
6.7 Proactive Consumers
7 CONSUMER EXPECTATIONS
7.1 Overview
7.2 Demand for Quality
7.2 Consumer-directed Hospital Services
7.3 Pricing Transparency
7.4 Coordinated Care
7.5 Amenities
7.6 Improving Communications
7.7 Enhancing the Patient Experience
8 DECISIONS TO SEEK TREATMENT
8.1 Overview
8.2 Unawareness of Disease
8.3 Failure to Seek Treatment
8.4 Non-Compliance or Lack of Adherence
8.5 Follow-up Care
8.6 Treatment of Diabetes
8.7 Treatment for Behavioural and Mental Health
9 ONLINE HEALTH SEARCH
9.1 Overview
9.2 Health Seekers Online
9.3 Characteristics of Online Searching
9.4 Sources for Health Information Queries
9.5 Impact of Online Health Information
9.6 Issues of Information Quality
10 HEALTHCARE BEHAVIORAL SEGMENTATION
10.1 Consumer Segmentation
10.2 Healthcare Behavioural Characteristics of Segmentation
11 THE RESPONSIVE HEALTHCARE CONSUMER
11.1 Overview
11.2 Hospital Choice
11.3 Responsive Consumer Characteristics
11.4 Responding to Chronic Conditions
11.5 Research Among Responsive Consumers
11.6 Cost Not Typically an Obstacle
11.7 Identifying Responsive Healthcare Consumers
11.8 Marketing to Responsive Consumers
12 THE QUALITY-CONSCIOUS CONSUMER
12.1 Overview
12.2 Potential Impact of Provider Ratings Data
12.3 Attitudes of the Quality-conscious Consumer
12.4 Identifying the Quality-Conscious Consumer
12.5 Prevention and Better Health
12.6 Definitive Drivers of the Hospital Selection Process
12.7 Response to Marketing Efforts
12.8 Marketing in a Quality-conscious Environment
REFERENCES
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