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The Microsoft CRM Radars (Vendor Focus)
Datamonitor, Sep 2007, Pages: 11

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OUR VIEW 1
CATALYST 1
SUMMARY 1
MARKET DEVELOPMENTS 2
The CRM application market is maturing 2
Uptake among SMEs is growing and CRM is converging with adjacent technologies 2
ANALYSIS 4
Microsoft: CRM Radars 4
Recommendation: Explore 5
APPENDIX 6
Definitions 6
Our Ratings 6
Extended Methodology 7
Technology 7
User Sentiment 8
Market Impact 8
Methodology 10
Further reading 10
Ask the analyst 10
Our consulting 10
Disclaimer 10
List of Figures
Figure 1: Microsoft Dynamics CRM Radars 4



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