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U.S. Enterprise Telephony Equipment Service Markets
Frost & Sullivan, Sep 2007, Pages: 87
Benefits of Enterprise Telephony Equipment Services Make Them Indispensable to Enterprises
With the increasing deployment of IP telephony systems and the rising need for successful convergence, the telephony equipment services industry is positioned for sustainable growth over the next five to six years. As many companies lack time and IT human resources to efficiently monitor, troubleshoot, optimize, and maintain the solution, they are increasingly relying on external expertise to ensure an effective level of management of premises-based infrastructure. Third-party customer premise equipment (CPE) services facilitate these enterprise customers to reduce complexities, operational costs, and risks.
Enterprises are also recognizing the benefits of implementing IP telephony as a way to standardize their voice infrastructure, simplify their global networks, unify their communications and gain access to new applications. In fact, U.S. enterprises are in the midst of transitioning their traditional communications system to next-generation communication. 'During this transition, growth in telephony services revenues is expected to equal and, in some cases, exceed the growth of product revenues,' notes the analyst of this research service. 'Complex converged systems and different application supports are expected to be the leading factors for future service growth.'
Thorough Understanding of the Market Vital For Service Providers to Cash-in On the Vast Potential in the Overall IT Service Market
As telephony services eventually become a part of overall enterprise IT services, and unified communications open up some new service opportunities related to managing the interconnection of previously disparate applications, there exists immense potential for service providers. In order to take advantage of this, service providers will have to understand the specific trends, challenges, drivers and restraints in the IP world, the broader spectrum of competitors in this market, and also figure out how they can use their own business model to succeed in the market.
Market participants must also consider implementing best practices such as developing multi-vendor management tools, differentiating the small and medium businesses (SMB) offering from the large customers offering, and tailoring products and services for vertical markets among other strategies to gain a competitive edge. 'From a vendor’s perspective, services have become a critical part of the initial sales and as important as the telephony product itself,' notes the analyst. 'Their ability to provide and foster quality CPE services becomes essential in a highly competitive and service-sensitive environment.'
Expert Frost & Sullivan analysts thoroughly examine the following market sectors in this research:
- Private branch exchanges (PBX)
- Key telephone systems (KTS)
- Internet protocol private branch exchanges (IP PBX)
- Telephone terminal services
The following technologies are covered in this research:
- IP PBX
- TDM PBX
- KTS
- IP phones
- Analog phones
- Digital phones
- Remote monitoring
- Network assessment solutions
- Communication applications
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