A statistical overview of technology deployments in outsourced contact centers
Scope
An overview of offshore markets serving North America An overview of offshore markets serving Western Europe An overview of offshore markets serving Australia / New Zealand
Highlights
Statistical overviews of trends in offshore demand for outsourced agent positions from major western markets
Reasons to Purchase
Learn about the main offshore locations in which western contact center outsourcers source labor Determine rates of growth in emerging and mature offshore markets Understand new market opportunities offshore
