An overview of the outsourced at-home agent phenomenon, looking at drivers, inhibitors and market size
Scope
Total global market size for the outsourced at-home agent market Factors encouraging investors to use outsourcers with home based agents Advantages for contact center outsourcers to use home-based agents Key areas of concern around the use of home based agents
Highlights
Market growth projections for outsourced home based agents The principal reasons why clients look for home agent based solutions, and what will continue to drive this investment The pros and cons of at-home agents from the perspective of clients and outsourcers
Reasons to Purchase
Learn about the explosive growth of outsourced home agents across global and regional patterns Develop an understanding about how home agents can lead to lower costs and increased end-user satisfaction Identify potential pain points with the home agent model and learn about how they can be overcome
