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Beyond the Quadruple Play: Networking, Convergence, and Customer Delivery
IEC Publications, Dec 2007, Pages: 200


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Service provider organizations have experienced the high costs and disruptions caused by customer churn, since users usually go with better service deals from competitive providers. Packaging multiple services onto a single customer-friendly bundle has actually led to positive results, including customer loyalty to service packages and a highly reduced churn rate. In addition, networks can deliver more efficient converging services, thus yielding a double win for providers as customer retention is increased and operating costs are better managed. Beyond the Quadruple Play: Networking, Convergence, and Customer Delivery will cover all topics related to strategies and experiences on quad-play service design and delivery.

FEATURES

Broadband architectures
Triple play services
Business strategies
IMS applications and technologies
Customer service experiences
Converged home networks
Universal service delivery platforms
Satellite and telecom operators
Next-generation management
End-to-end media platforms

WHO SHOULD READ THIS REPORT

C-level executives

Chief network architects

Marketing directors

Senior analysts

Technology strategists

ICT industry consultants

Information technology faculty and students


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