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The Pfeiffer Book of Successful Communication Skill-Building Tools
John Wiley and Sons Ltd, Nov 2007, Pages: 432
This collection of timeless activities brings together the very best resources for improving workplace communication drawn from more than thiry years of the Pfeiffer Annuals. Editor, Jack Gordon, has carefully selected classic learning activities, instruments and articles/discussion resources that trainers new and seasoned can put to use immediately in any training event on communication, customer service, sales, teamwork, or supervisor and management development.
The Pfeiffer Book of Successful Interpersonal Communication Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Interpersonal Communication Tools:
-Provides articles that offer quick, solid, and insightful grounding in a classic theme of communication-skills training
-Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences
-Offers inventories that include questionnaires and instruments that help trainees understand their own communication habits, measure the health of actual relationships, and shed light on communication practices within the organization
Authors Bio:
Jack Gordon is the editor of Pfeiffers Classic Activities for Managing Conflict at Work, Pfeiffers Classic Activities for Building Better Teams, and Pfeiffer's Classic Activities for Developing Leaders. He is a former chief editor of Training Magazine, North Americas leading monthly covering workplace training and development. His articles and columns on training-related subjects have appeared in publications including the Wall Street Journal, San Diego Chronicle, Minneapolis Star Tribune, and E-learning Magazine. He also has worked as chief editor of a marketing magazine, managing editor of an aviation-business magazine, a newspaper reporter, a radio news director, and a freelance writer. His essay Milksop Nation won the 2002 Shell-Economist Writing Prize, an international competition sponsored by The Economist of London.
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