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The Pfeiffer Book of Successful Conflict Management Tools
John Wiley and Sons Ltd, Nov 2007, Pages: 448
The Pfeiffer Book of Successful Managing Conflict Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Managing Conflict Tools:
-Provides articles that offer timeless advice for dealing and classifying organizational conflict
-Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences
-Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization
This handy resources is packed with a variety of exercises, assessments and tools for use in classroom training that help groups, teams and individuals, understand and overcome conflict. All of the activities come from the more than 30 volumes of the popular Pfeiffer Annuals of Training and Consulting.
Authors Bio:
Jack Gordon served for 15 years (1985-2000) as chief editor of Training Magazine, North America s leading monthly covering workplace training and development. His articles and columns on training subjects have appeared in publications including the Wall Street Journal, San Diego Chronicle, and Minneapolis Star Tribune. He is the editor or a contributing editor of anthologies including The Best of Training (the third edition of Designing and Delivering Cost-Effective Training, 1997, Lakewood Publications Inc.). Before and since working for Training, he has been chief editor of a marketing magazine, managing editor of an aviation-business magazine, a newspaper reporter, a radio news director, and a freelance writer.
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