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US Business VoIP End-User and Decision Maker Analysis 2007
In-Stat/MDR, Dec 2007, Pages: 27
As VoIP becomes more widely adopted, businesses are finding value in a variety of traditional IP and hybrid solutions. TDM still remains a staple of voice communications, even among VoIP adopters. IP-enablement of TDM PBX has become a popular flavor of VoIP for many businesses. Solutions considered more residential in focus, such as broadband IP telephony and voice-integrated IM, also have their place in the business landscape. As diversity grows, so does complexity, with overall satisfaction increasingly at stake.
This analysis summarizes the opinions of VoIP decision makers and end-users about how well VoIP is being integrated into the business voice communications landscape, with details about how a comprehensive array of IP and TDM voice solutions are used, TDM displacement, call frequency and duration, and key drivers of adoption. Trending data is also provided.
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