This brief analyses the strengths and weaknesses of ShoreTels voice/data convergence offering. ShoreTel has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.
Scope
- Technology: an assessment of ShoreTels technology based on specific attributes and the availability of certain features.
- User sentiment: tracks end-users impression of ShoreTels products based on a survey of over 150 voice/data convergence users.
- Market impact: measures ShoreTels market impact based on its revenues and financial performance.
Highlights of this title
ShoreTels voice/data convergence offering includes IP telephones, voice switches, unified communications applications and contact center technology. Although ShoreTel has an excellent technology score and is one of the fastest-growing IP telephony providers, it has been rated consider due to its smaller size.
Key reasons to purchase this title
- Gain detailed knowledge of ShoreTels strengths with regards to technology, user sentiment and market impact.
- Voice/data convergence vendors can benchmark their own performance against ShoreTel in various key criteria.
- Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.
