This brief analyses the strengths and weaknesses of Interactive Intelligences voice/data convergence offering. Interactive Intelligence has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.
Scope
- Technology: an assessment of Interactive Intelligences technology based on specific attributes and the availability of certain features.
- User sentiment: tracks end-users impression of Interactive Intelligences products based on a survey of over 150 voice/data convergence users.
- Market impact: measures Interactive Intelligences market impact based on its revenues and financial performance.
Highlights of this title
Interactive Intelligence is a strong contender in the IP telephony and contact center markets and has been rated highly by its customers. However, its size and global positioning mean that it is not able to compete with other enterprise communications vendors from a market share or revenue perspective.
Key reasons to purchase this title
- Gain detailed knowledge of Interactive Intelligences strengths with regards to technology, user sentiment and market impact.
- Voice/data convergence vendors can benchmark their own performance against Interactive Intelligence in various key criteria.
- Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.
