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Top Legal Process Outsourcing Vendors, Black Book Survey 2007 Results
Orbys Black Book, Dec 2007, Pages: 61
1. Executive Summary
1- Top 20 LPO Vendors, Final Rankings
2. Survey Results: SENIOR MANAGEMENT SCORING (“BEST MANAGED LPOs”)
3. Survey Results: Summary of Raw Scores and Means, Top Twenty LPO Vendors
2 – In-depth Analysis of Vendors by Criteria
1 -Vendor Overall Preference /Vertical Industry Recommendations
2 - Innovation
3 - Training
4 - Client Relationships
5 - Trust
6 - Breadth of Offerings, Client Types, Delivery Excellence
7 - Deployment and Outsourcing Implementation
8 - Customizations
9 - Integration & Interfaces
10 - Scalability, Client Adaptability, Flexible Pricing
11 - Compensation and Employee Performance
12 – Reliability
13 - Brand Image and Marketing Communications
14 – Marginal Value Adds
15 – Reliability
16 - Data Security and Backup Services
17- Support and Customer Care
18 - Best of Breed Technology and Process Improvement
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