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Top Mortgage Industry BPO Suppliers, Black Book Survey 2007 Results
Orbys Black Book, Dec 2007, Pages: 61
Outsourced Mortgage Services Suppliers are evaluated collectively and separately by industry sector served:
- ORIGINATION MANAGEMENT
- SERVICING MANAGEMENT
MORTAGE BANKING BPO: ORIGINATION MANAGEMENT
Origination includes the outsourced tasks of: Loan Processing & Underwriting, Document Procurement, Rate Lock Management, Employment Verification,
Automated Underwriting, Document Preparation, Credit Review, Good Faith Estimate, Loan Process Indexing, Rate Quotes, 1003/1008 Input, Phone Based Qualifications, Order Appraisal, Title Hazard & Flood, Closing & Funding, Trust/Deed Agreement Review, Cross Selling, Lead Generation, Review of Compliance & HOI Documents
MORTGAGE BANKING BPO: SERVICING MANAGEMENT
Servicing includes outsourced tasks of: Loan Boarding, Escrow Analysis, Taxes, Insurance, Lien Release, Loss Mitigation, Payoff, Commercial Mortgages,
Early Collections, New Loan Audit, Skip Tracing, Welcome Calls, ARM Audits, Default Loan Setup
Nearly 2400 qualified respondents ranked 140 services suppliers offering some segment of Outsourced Mortgage business processes as part of the Black Book annual survey conducted via web survey instrument.
Additionally, to the eighteen criteria of Business Process Outsourcing operational excellence compiling the ranking of vendors, two questions specific to Mortgage BPOs were included which asked clients to prioritize: (a) what they saw as the top BPO three (of twenty options) contributions to their organization in 2007, and (b) which users in specific functions anticipate an increase of business process transition in internal expansion to BPOs in 2008.
SURVEY-QUALIFIED MORTGAGE BPO VENDORS, 2007’s The top BPOs receiving the minimum of qualifying client ballots included (in alphabetical order):
Accenture, ACS, Adventity, Aegis, Capgemini, Cognizant, e4e Group, Equinox iflex, EXL Service, Fidelity National Information Services, FirstSource, Fiserv, Genpact, HCL BPO, Hexaware, IBM Daksh, iGate, Indecomm, Infosys Progeon, iSeva, Karvy, Motif, Nipuna BPO, Ocwen, OfficeTiger (RRD), Quattro BPO, Sutherland, TCS, Transworks Aditya Birla, USTechnology Global, Wipro, WNS Global, Xansa and Zenta.
The Black Book of Outsourcing research service titled TOP MORTGAGE BPO VENDORS 2007 provides an in-depth competitive analysis of the highest 20 BPOs in the market space globally. The study examines the customer responses and satisfaction scores on eighteen specific criteria within the BPO market space and details each positioned vendor in four major industry-specific functional areas (above). An analysis of key competitors provides the reader with in-depth market information.
Key Benefits: Determine how your current BPO vendor is performing in other Mortgage vendor engagements, and inspect the performance of vendors pre-RFP, contracting, and/ or pre-contract renegotiation.
How the Data Is Collected: Black Book utilizes a three-step process to collect candid performance data. First, Black Book collects a series of direct evaluations covering 26 performance areas on leadership and senior management, which comprise the scored ranking of the “Black Book 50 Best Managed Vendors”.
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