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Top Print and Publishing BPO Suppliers, Black Book Survey 2007 Results
Orbys Black Book, Dec 2007, Pages: 30
Outsourced Print & Publisher Services Suppliers are evaluated collectively and separately by industry sector served:
- STM (Scientific, Technical and Medical) & ACADEMIC
- FINANCIAL
- LEGAL
- RETAIL
Nearly 2000 qualified respondents ranked 100 services suppliers offering some segment of Outsourced Print & Publishing business processes as part of the Black Book annual survey conducted via web survey instrument.
The major functions of Print and Publishing BPO included end-to-end content conversion, content development and management services, in addition to print and publishing services.
Additionally, to the eighteen criteria of Business Process Outsourcing operational excellence compiling the ranking of vendors, two questions specific to Print BPOs were included which asked clients to prioritize: (a) what they saw as the top BPO three (of twenty options) contributions to their organization in 2007, and (b) which users in specific verticals anticipate an increase of business process transition in internal expansion to BPOs in 2008.
SURVEY-QUALIFIED PRINTING & PUBLISHING BPO VENDORS, 2007’s The 20 BPOs receiving the minimum of qualifying client ballots included (in alphabetical order): Aptara, Cenveo, CyberMedia Services, Datamatics, Datapage, Digital Publishing Solutions, HOV Lason, IBH Process Solutions, InfoMedia Inc., Innodata Isogen, Integra Software Solutions, Integreon, Laserwords, Macmillian India, Newgen Imaging, RR Donnelley, S P I, SPS, SR Nova and Thomson Digital
The Black Book of Outsourcing research service titled TOP PRINT & PUBLISHING BPO VENDORS 2007 provides an in-depth competitive analysis of the highest 20 BPOs in the market space globally. The study examines the customer responses and satisfaction scores on eighteen specific criteria within the BPO market space and details each positioned vendor in four major industry-specific functional areas (above). An analysis of key competitors provides the reader with in-depth market information.
Key Benefits:
Determine how your current BPO vendor is performing in other Print & Publishing vendor engagements, and inspect the performance of vendors pre-RFP, contracting, and/ or pre-contract renegotiation.
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