OUR VIEW 1 CATALYST 1 SUMMARY 1 ANALYSIS 2 An introduction to unified communications 2 Definition 2 Uptake of unified communications is still in the early adopter phase 2 Mobility will play a greater role in the unified communications market 3 The availability of UC solutions for mobile devices is increasing 3 Mobility will help drive investments in unified communications 3 FMC and one number solutions will become a reality 3 Greater security implications and a higher demand for mobile management 3 Environmental concerns are driving investments in web conferencing & UC 4 Green IT will remain a hot topic in 2008 4 Video conferencing will be more widely adopted 4 Changing lifestyles mean more enterprises will support flexible working and deploy UC 4 Consumer IT activity will further influence enterprise deployments 4 Consumer and enterprise communication technologies merge 4 Apple, Google and Yahoo will emerge as serious enterprise mobility providers 5 Microsoft and IBM make an impact and gain market share 5 Microsoft is gaining market share 5 IBMs open standards strategy and systems integrator business should allow it to advance 5 More collaboration between vendors but increased competition 5 The economic slowdown will lead to increased interest in software as a service 6 IT strategies may reflect the current banking crisis 6 Vendors are providing more SaaS options for unified communications and conferencing 6 2008 will see increased targeting of the mid-market 6 SUMMARY 7 APPENDIX 8 Definitions 8 Methodology 8 Further reading 8 Ask the analyst 9 Our consulting 9 Disclaimer 9
