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Indian Non Voice BPO in Healthcare Report
CYGNUS Business Consulting & Research, March 2008, Pages: 125
Cygnus report “Non Voice BPO in Healthcare” provides extensive research and objective analysis on the Healthcare Sector in India. In the global BPO market, healthcare is one of the fastest-growing segments.In India currently IT/ ITES companies (non captive BPOs) in India derive about 16.5% of their revenue from healthcare, which is expected to go up to 20% in the coming three years
Key Findings & Highlights
- Increasing global outsourcing activity - Healthcare segment accounts for approx 7% of revenues. However, in India currently IT/ ITES companies (non captive BPOs) in India derive about 16.5% of their revenue from healthcare
- Growing Complexity & potential of IT application - To keep pace with new developments, requires a level of investment that few insurers can afford, and a depth of expertise that few can attract and retain.
- Acute Shortage of healthcare workers – In developed nations like the UK, the US, France, Germany is expected to continue in the foreseeable future. By outsourcing healthcare processes the industry can save money and solve problem of labour shortage as well.
Reasons to Purchase
- Understand the key influencers - including the rising cost of business processes - shaping the BPO services market.
- Explore the key growth areas and strategies for success across Non –Voice BPO in healthcare services types.
- Overcome the critical success factors with regarding to human resource management, client relationship management, financial management and data security management
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