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Contact Center Market and Technologies Databook for APAC
Datamonitor, Feb 2008, Pages: 61


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A statistical overview of technology deployments in contact centers.

Scope

- An overview of contact center technology trends in APAC.

- Broken down by 12 different verticals across five different sizebands.

Highlights of this title

Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.

Key reasons to purchase this title

- Determine rates of growth in emerging and mature vertical markets.

- Understand new market opportunities in APAC.



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