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Asian Contact Center Industry Benchmarking Report 2008: China, India, Singapore, Thailand, Malaysia and the Philippines
callcentres.net, May 2008, Pages: 119
The Asian Contact Center Industry Benchmarking Report has become the definitive Asian contact center industry reference.
The Asian Contact Center Industry Benchmarking Report provides key information about the contact center industry in China, India, Singapore, Thailand, Malaysia, and the Philippines
Why this is essential reading:
- The report provides you with information about the size and scope of the contact center industry in Asia and the eight countries studied
- Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
- Use the information contained in this report to gauge your center's performance in relation to the rest of the industry
- Find out the difference between the Outsource sector and the Captive contact center markets
Who should buy this report:
- Outsourcing corporations
- Contact Center Managers, Operations Managers, Service Directors in the contact center industry
- Workforce planners
- Vendors and Suppliers to the contact center industry
- Human Resource Managers and Consultants
- IT Managers and Consultants
- Government Departments
Also available
2008 China Contact Centre Industry Benchmarking Report
2008 Singapore Contact Centre Industry Benchmarking Report
2008 Malaysia Contact Centre Industry Benchmarking Report
2008 Philippines Contact Centre Industry Benchmarking Report
2008 Thailand Contact Centre Industry Benchmarking Report
2008 India Contact Centre Industry Benchmarking Report
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