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The Business Appliance: Flexible Functionality for a Broad Range of Computing Needs
Saugatuck Technology, April 2008, Pages: 6
Regardless of company size, most IT organizations are tasked with multiple common objectives. Ongoing Saugatuck research has shown that chief among these objectives are: improve service levels, maintain security, reduce costs, and deliver new or enhanced functionality to support their end users’ dynamic business processes. As the IT organizations strive to meet these objectives, they are embracing solutions ranging from packaged applications which run on their internal infrastructure, to Software-as-a-Service (SaaS) offerings which run on a provider’s infrastructure.
Any new solution poses two common challenges for any IT organization:
-Integration with existing internal infrastructure, applications, and data bases; and
-Ongoing maintenance.
As numerous IT vendors attempt to cash in on the increasing popularity of solutions, they are learning that the challenges above are becoming key criteria in the selection process. Not surprisingly, while each vendor’s sales efforts are well-intentioned, their approaches to addressing these two challenges can leave users confused.
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