|
|
 |
|
Viewing report
|
|
|
|
Trends in Global Contact Center Outsourcing Pricing and Attrition (Strategic Focus)
Datamonitor, May 2008, Pages: 28
Introduction
An overview of the ongoing shifts in global contact center outsourcing attrition trends, as well as an analysis of pricing and cost issues.
Scope
An overview of the key factors inducing attrition in outsourced contact centers globally A regional discussion outlining key contact center delivery markets, and local attrition related issues on the ground A discussion on pricing and cost related issues in global outsourced contact centers The impact of attrition and price rises on the clients of outsourced contact centers
Highlights
Outsourced contact centers face considerable challenges from agent turnover, which results in lost profitability Agent related costs form the largest problem for outsourcers seeking to maintain margin, but challenges related to organic inflation and foreign exchange are also proving to be at issue for vendors of these services. Clients of outsourcers need to be conscious of the challenges that their vendor partners are facing in regard to escalating costs and agent churn, as it can lead to increased prices as well as quality erosion.
Reasons to Purchase
Learn about the major attrition-related challenges facing outsourced contact centers globally, and in key delivery markets Understand the evolution of outsourced contact center pricing, and the variables that may be affecting vendor inputs Determine the right strategies for dealing with attrition and cost increases, without sacrificing profitability and delivery quality.
Customers who bought this item also bought
Offshore Outsourced Contact Center Pricing
Contact Center Outsourcing Pricing (Databook)
Offshore Outsourced Contact Center Pricing (Market Focus)
Contact Center Outsourcing - Pricing (Review Report)
Managing Outsourced Contact Center Functions during the Economic Slowdown (Strategic Focus)
Onshore Contact Center Pricing
North American Outsourced Contact Center Services Markets
Horizontal Contact Center Outsourcing Trends to 2012 (Review Report)
Contact Center Outsourcing Pricing (Interactive Model)
The future of customer facing technology in the outsourced contact center (Review Report)
The Future of Vertical Investment in Contact Center Outsourcing (Review Report)
Where Next for Global Contact Centers? New Market Opportunities, Growth Sectors and Effective Sales Strategies
|
|
|
|
