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Demand for SaaS Business Applications Segmented by US Size of Business
In-Stat/MDR, June 2008, Pages: 85
Executive Summary
Size of Business Breakdown
Definition of Applications in Survey:
Business Management Application Usage
Survey Guidance Given to Respondents
Take Rates for Hosted Applications Vary by Size of Business.
Business Application Implementations by Size-of-Business Segment
Business Application Implementations by Enterprise Sub-Segment
Business Application Implementations by Mid-Sized Business Sub-Segment
Business Application Implementations by Small Business Sub-Segment
In-House Business Management Application Implementations Are Currently More Prevalent
Enterprise Segment Business Management Application Implementations
Mid-Sized Business Segment Business Management Application Implementations
Small Business Segment Business Management Application Implementations
Current Hosted Application Users Satisfied With Services
Satisfaction with Hosted Business Management Applications by Size-of-Business Segment
Satisfaction With Hosted Business Applications by Enterprise Sub-Segment.
Satisfaction With Hosted Business Applications by Mid-Sized Business Sub-Segment
Satisfaction With Hosted Business Applications by Small Business Sub-Segment
Important Benefits of Hosted Business Management Applications
Potential Benefits of Using Hosted Business Management Applications by Size-of-Business Segment
Important Potential Benefits of Hosted Business Applications by Enterprise Sub-Segment
Important Potential Benefits of Hosted Business Applications by Mid-Sized Business Sub-Segment
Important Potential Benefits of Hosted Business Applications by Small Business Sub-Segment
Hosted Business Applications Offer Savings of 34% Compared to Installed Applications
Annual Savings of Using Hosted Applications by Size-of-Business Segment
Annual Savings of Using Hosted Applications by Enterprise Sub-Segment
Annual Savings of Using Hosted Applications by Mid-Sized Business Sub-Segment
Annual Savings of Using Hosted Applications by Small Business Sub-Segment
What Leads To Dissatisfied Hosted Business Application Users?
Main Reason for Using Hosted Applications Less in the Future by Size-of-Business Segment
Reason for Using Hosted Applications Less in the Future by Enterprise Sub-Segment
Reason for Using Hosted Applications Less in the Future by Mid-Sized Business Sub-Segment
Reason for Using Hosted Applications Less in the Future by Small Business Sub-Segment
Who Do Users of Hosted Applications Turn To as Providers?
Provider Used for Hosted Business Applications by Size-of-Business Segment.
Provider Used for Hosted Business Applications by Enterprise Size of Business Sub-Segment
Provider Used for Hosted Business Applications by Mid-Sized Business Sub-Segment
Provider Used for Hosted Business Applications by Small Business Sub-Segment
Can Anything Move the SaaS-Uninterested?
Why the Lack of Interest in Hosted Business Management Applications?
Main Reason for Lack of Interest in Hosted Business Management Applications by Size-of-Segment
Main Reason for Lack of Interest in Hosted Applications by Enterprise Sub-Segment
Main Reason for Lack of Interest in Hosted Applications by Mid-Sized Business Sub-Segment
Main Reason for Lack of Interest in Hosted Applications by Small Business Sub-Segment
Office Productivity Applications
Current Office Productivity Application Usage
Office Productivity Application Implementations by Size-of-Business Segment
Office Productivity Application Implementations by Enterprise Sub-Segment
Office Productivity Application Implementations by Mid-Sized Business Sub-Segment
Office Productivity Application Implementations by Small Business Sub-Segment
Current Hosted Office Productivity Applications Users
What Are the Adoption Drivers for Current Hosted Application Users?
Reasons for Using Hosted Productivity Applications by Size-of-Business Segment
Reasons for Using Hosted Productivity Applications by Enterprise Sub-Segment
Reasons for Using Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Reasons for Using Hosted Productivity Applications by Small Business Sub-Segment
Satisfaction With Hosted Office Productivity Applications is Good, But Not Great
Satisfaction With Hosted Productivity Applications by Size-of-Business Segment
Satisfaction With Hosted Productivity Applications by Enterprise Sub-Segment
Satisfaction With Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Satisfaction With Hosted Productivity Applications by Small Business Sub-Segment
Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Size-of-Business Segment
Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Enterprise Sub-Segment
Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Mid-Business Sub-Segment
Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Small Business Sub-Segment
Usage of Hosted Productivity Applications Over the Next Twelve Months by Size-of-Business Segment
Usage of Hosted Productivity Applications Over the Next Twelve Months by Enterprise Segment
Usage of Hosted Productivity Applications Over the Next Twelve Months by Mid-Sized BusinessSegment
Usage of Hosted Productivity Applications Over the Next Twelve Months by Small Business Sub-Segment
What Would Current Hosted Productivity Application Users Be Willing to Pay For?
Add-On Features for Which Respondents Would Pay Extra by Size-of-Business Segment
Add-On Features for Which Respondents Would Pay Extra by Enterprise Sub-Segment
Add-On Features for Which Respondents Would Pay Extra by Mid-Sized Business Sub-Segment
Add-On Features for Which Respondents Would Pay Extra by Small Business Sub-Segment
Who Do Current Users Turn To as Providers of Hosted Applications?
Current Hosted Productivity Application Vendor by Size-of-Business Segment
Current Hosted Productivity Application Vendor by Enterprise Sub-Segment
Current Hosted Productivity Application Vendor by Mid-Sized Business Sub-Segment
Current Hosted Productivity Application Vendor by Small Business Sub-Segment
Office Productivity Application Implementations in Next Year by Size-of-Business Segment
Office Productivity Application Implementations in Next Year by Enterprise Sub-Segment
Office Productivity Application Implementations in Next Year by Mid-Sized Business Sub-Segment
Office Productivity Application Implementations in Next Year by Small Business Sub-Segment
Current Installed Users Who are Going to Switch to or Try Hosted Applications
Benefits of Hosted Productivity Applications by Size-of-Business Segment
Benefits of Hosted Productivity Applications by Enterprise Sub-Segment
Benefits of Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Benefits of Hosted Productivity Applications by Small Business Sub-Segment
Who Will They Turn to as Providers of Hosted Applications?
Likely Providers of Hosted Productivity Applications by Size-of-Business Segment
Likely Providers of Hosted Productivity Applications by Enterprise Sub-Segment
Likely Providers of Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Likely Providers of Hosted Productivity Applications by Small Business Sub-Segment
Current Installed Users With an Interest in Hosted Applications
Can Anything Stoke the Interest of Installed-License Users in Hosted Applications?
Interest Level in Hosted Productivity Applications by Size-of-Business Segment
Interest Level in Hosted Productivity Applications by Enterprise Sub-Segment
Interest Level in Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Interest Level in Hosted Productivity Applications by Small Business Sub-Segment
Why the Lack of Interest in Hosted Productivity Applications?
Reason for Disinterest in Hosted Productivity Applications by Size-of-Business Segment
Reason for Disinterest in Hosted Productivity Applications by Enterprise Sub-Segment
Reason for Disinterest in Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Reason for Disinterest in Hosted Productivity Applications by Small Business Sub-Segment
Summary
Methodology
Size-of-Business Segmentation
Glossary
Related Reports
Appendix
List of Tables
Table 1. US Business Application Hosting Revenues (US$ in Millions), 2007–2012
Table 2. Business Management Application Implementations by Size-of-Business Segment
Table 3. Business Application Implementations by Enterprise Sub-Segment
Table 4. Business Application Implementations by Mid-Sized Business Sub-Segment
Table 5. Business Application Implementations by Small Business Sub-Segment.
Table 6. Satisfaction With Hosted Business Applications by Size-of-Business Segment
Table 7. Satisfaction With Hosted Business Applications by Enterprise Sub-Segment
Table 8. Satisfaction With Hosted Business Applications by Mid-Sized Business Sub-Segment
Table 9. Satisfaction With Hosted Business Applications by Small Business Sub-Segment
Table 10. Important Potential Benefits of Hosted Applications by Size-of-Business Segment
Table 11. Important Potential Benefits of Hosted Business Applications by Enterprise Sub-Segment
Table 12. Important Potential Benefits of Hosted Business Applications by Mid-Sized Business Sub-Segment
Table 13. Important Potential Benefits of Hosted Business Applications by Small Business Sub-Segment
Table 14. Annual Savings of Using Hosted Applications by Size-of-Business Segment
Table 15. Annual Savings of Using Hosted Applications by Enterprise Sub-Segment
Table 16. Annual Savings of Using Hosted Applications by Mid-Sized Business Sub-Segment
Table 17. Annual Savings of Using Hosted Applications by Small Business Sub-Segment.
Table 18. Reason for Using Hosted Applications Less in the Future by Size-of-Business Segment
Table 19. Reason for Using Hosted Applications Less in the Future by Enterprise Sub-Segment
Table 20. Reason for Using Hosted Applications Less in the Future by Mid-Sized Business Sub-Segment
Table 21. Reason for Using Hosted Applications Less in the Future by Small Business Sub-Segment
Table 22. Provider Used for Hosted Business Applications by Size-of-Business Segment
Table 23. Provider Used for Hosted Business Applications by Enterprise Size-of-Business Sub-Segment
Table 24. Provider Used for Hosted Business Applications by Mid-Sized Business Sub-Segment
Table 25. Provider Used for Hosted Business Applications by Small Business Sub-Segment
Table 26. Main Reason for Lack of Interest in Hosted Applications by Size-of-Business Segment
Table 27. Main Reason for Lack of Interest in Hosted Applications by Enterprise Sub-Segment
Table 28. Main Reason for Lack of Interest in Hosted Applications by Mid-Sized Business Sub-Segment
Table 29. Main Reason for Lack of Interest in Hosted Applications by Small Business Sub-Segment
Table 30. Office Productivity Application Implementations by Size-of-Business Segment
Table 31. Office Productivity Application Implementations by Enterprise Sub-Segment
Table 32. Office Productivity Application Implementations by Mid-Sized Business Sub-Segment
Table 33. Office Productivity Application Implementations by Small Business Sub-Segment
Table 34. Reasons for Using Hosted Productivity Applications by Size-of-Business Segment
Table 35. Reasons for Using Hosted Productivity Applications by Enterprise Sub-Segment
Table 36. Reasons for Using Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Table 37. Reasons for Using Hosted Productivity Applications by Small Business Sub-Segment
Table 38. Satisfaction With Hosted Productivity Applications by Size-of-Business Segment
Table 39. Satisfaction With Hosted Productivity Applications by Enterprise Sub-Segment
Table 40. Satisfaction With Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Table 41. Satisfaction With Hosted Productivity Applications by Small Business Sub-Segment
Table 42. Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Size-of-Business Segment
Table 43. Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Enterprise Sub-Segment
Table 44. Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Table 45. Percentage of Respondents who would Recommend Hosted Productivity Applications by Small Business Sub-Segment
Table 46. Usage of Hosted Productivity Applications Over the Next Twelve Months by Size-of-Business Segment
Table 47. Usage of Hosted Productivity Applications Over the Next Twelve Months by Enterprise Segment
Table 48. Usage of Hosted Productivity Applications Over the Next Twelve Months by Mid-Sized Business Sub-Segment
Table 49. Usage of Hosted Productivity Applications Over the Next Twelve Months by Small Business Sub-Segment
Table 50. Add-On Features for Which Respondents Would Pay Extra by Size-of-Business Segment
Table 51. Add-On Features for Which Respondents Would Pay Extra by Enterprise Sub-Segment
Table 52. Add-On Features for Which Respondents Would Pay Extra by Mid-Sized Business Sub-Segment
Table 53. Add-On Features for Which Respondents Would Pay Extra by Small Business Sub-Segment
Table 54. Current Hosted Productivity Application Vendor by Size-of-Business Segment
Table 55. Current Hosted Productivity Application Vendor by Enterprise Sub-Sub-Segment
Table 56. Current Hosted Productivity Application Vendor by Mid-Sized Business Sub-Segment
Table 57. Current Hosted Productivity Application Vendor by Small Business Sub-Segment
Table 58. Office Productivity Application Implementations in Next Year by Size-of-Business Segment
Table 59. Office Productivity Application Implementations in Next Year by Enterprise Sub-Segment
Table 60. Office Productivity Application Implementations in Next Year by Mid-Sized Business Sub-Segment
Table 61. Office Productivity Application Implementations in Next Year by Small Business Sub-Segment
Table 62. Benefits of Hosted Productivity Applications by Size-of-Business Segment
Table 63. Benefits of Hosted Productivity Applications by Enterprise Sub-Segment
Table 64. Benefits of Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Table 65. Benefits of Hosted Productivity Applications by Small Business Sub-Segment
Table 66. Likely Providers of Hosted Productivity Applications by Size-of-Business Segment
Table 67. Likely Providers of Hosted Productivity Applications by Enterprise Sub-Segment
Table 68. Likely Providers of Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Table 69. Likely Providers of Hosted Productivity Applications by Small Business Sub-Segment
Table 70. Interest Level in Hosted Productivity Applications by Size-of-Business Segment
Table 71. Interest Level in Hosted Productivity Applications by Enterprise Sub-Segment
Table 72. Interest Level in Hosted Productivity Applications by Mid-Sized Business Sub-Segment
Table 73. Interest Level in Hosted Productivity Applications by Small Business Sub-Segment
Table 74. Reason for Disinterest in Hosted Productivity Applications by Size-of-Business
Table 75. Reason for Disinterest in Hosted Productivity Applications by Enterprise Sub-Segment
Table 76. Reason for Disinterest in Hosted Productivity Applications by Mid-Sized Business
Table 77. Reason for Disinterest in Hosted Productivity Applications by Small Business
Table 78. Business Management Application Implementation Status
Table 79. Non-SaaS User Interest in Trying Hosted Applications in Next 12 Months
List of Figures
Figure 1. Total US Market View of Business Management Application Implementation
Figure 2. Enterprise Segment Business Management Application Implementations
Figure 3. Mid-Sized Segment Business Management Application Implementations
Figure 4. Small Business Segment Business Management Application Implementations
Figure 5. Over 80% of Current Hosted Business Ap Users Will Use Them as Much or More in Next Year
Figure 6. TCO Not the Only Benefit to Current or Future Users of Hosted Applications
Figure 7. Only 4% Say There is No TCO Benefit to Hosted Business Applications
Figure 8. Security and Poor Support Leading to Churn
Figure 9. Software Companies Turned to Most Often as Hosted Application Providers
Figure 10. Little Interest in Hosted Applications among Current Non-Hosted Application
Figure 11. Reasons for Disinterest in Hosted Applications Vary by Size of Business
Figure 12. Traditional Licenses Solely Used by Three-Quarters of US Market.
Figure 13. Multiple Benefits Resonate With Current Hosted Productivity Applications Users
Figure 14. Majority of Current Hosted Applications Users Only Moderately Satisfied
Figure 15. Four Out of Five Users Would Recommend Using Hosted Productivity Applications
Figure 16. Four Out of Five Users Plan to Use as Much or More in Next Year
Figure 17. Providers Could Potentially Charge for Extra Features
Figure 18. Preferred Providers of Hosted Productivity Applications Vary
Figure 19. Not Much Demand for Hosted Applications Expected Among Current Installed License
Figure 20. TCO and Accessibility are Key Benefits to the Hosted-Experimenting
Figure 21. Pure-Play Providers Will See Market Share Gains in Next Year
Figure 22. Not Much Interest in Using or Trying Hosted Applications Among Current Installed Users
Figure 23. Lack of TCO Benefit the Main Reason for Disinterest Among Installed License Users
Figure 24. Respondents’ Knowledge of Organization’s Business Software
Figure 25. Respondents’ Role in the Procurement of Organization’s Business Software
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