1. ERP in the Nordics - ERP adoption - Selecting an ERP system - Type of ERP system - Replacement plans
2. ERP spending - ERP ownership costs - Extent of ERP functionality - ERP cost ratios - ERP spending allocation - Effect of system type on spending
3. Cost optimisation - Strategies for reducing ERP costs - Cost-saving potential - Factors for keeping ERP costs down - Satisfaction with ERP cost factors - Effect of system type on satisfaction
4. ERP priorities - Most important objective - Drivers of satisfaction 33 - Most important attributes
5. ERP satisfaction - Satisfaction with ERP - Satisfaction with objectives - Satisfaction with ERP attributes - Effect of system type on satisfaction - Effect of spending on satisfaction
6. Investment objectives
7. Improving ERP value - Evaluating ERP value - Optimising value of ERP system - Challenges to ERP success - Steps taken to improve ERP system - Planned steps to improve ERP system
