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2008 Philippines Contact Centre Industry Benchmarking Report
callcentres.net, May 2008, Pages: 58
The Philippines Contact Center Industry Benchmarking Report provides key information about the contact center industry in the Philippines.
Why this is essential reading:
- The report provides you with information about the size and scope of the contact center industry in the Philippines
- Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
- Use the information contained in this report to gauge your center's performance in relation to the rest of the industry
- Find out the difference between the Outsource sector and the Captive contact center markets
Who should buy this report:
- Outsourcing corporations
- Contact Center Managers, Operations Managers, Service Directors in the contact center industry
- Workforce planners
- Vendors and Suppliers to the contact center industry
- Human Resource Managers and Consultants
- IT Managers and Consultants
- Government Departments
Also available
Asian Contact Center Industry Benchmarking Report 2008: China, India, Singapore, Thailand, Malaysia and the Philippines
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Contact Center Outsourcing Trends in Canada, India, Mexico and the Philippines
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