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Blueprint for Success: Logistics
American Productivity & Quality Center (APQC), Dec 2006, Pages: 60
List of Figures 1
Logistics’ Strategic View 2
Process Classification FrameworkSM (PCF) 3
Key Performance Indicators 8
Benchmarks and Process Performance Drivers 12
Case Studies 27
Arrow Electronics, Inc 27
ATC Logistics & Electronics 30
Deere & Company 33
Office Depot Inc 37
Appendix 1
PCF Section 4 0 Deliver Products and Services 40
Appendix 2
Procurement Measures (PCF 4 2 1, 4 2 2, 4 2 3, 4 2 4) 43
Customer Order Management Measures (PCF 3 6, 4 5 5) 45
Logistics Measures (PCF 4 5 1, 4 5 2, 4 5 3, 4 5 4, 4 5 5) 47
Manufacturing Measures PCF (4 3) 49
New Product Development Measures (PCF 2 1) 50
Supply Chain Planning Measures (PCF 4 1) 51
Appendix 3
Open Standards Methodology 52
Appendix 4
Glossary of Terms 53
List of Figures
Figure 1
The PCF Overview 3
Figure 2
4 5 Logistics 4
Figure 3
Time and Resource Allocation by Logistics Process 5
Figure 4
Percentage of Orders Shipped on Time and Complete 13
Figure 5
Correlation Between Order Fill Rate and Inventory Accuracy 14
Figure 6
Customer Order Cycle Time 14
Figure 7
Customer Order Cycle Time Performance (Supplier On-Time Delivery) 15
Figure 8
Total Logistics Cost per $1,000 Revenue 15
Figure 9
Logistics Cost Breakdown 16
Figure 10
Total Logistics Cost per Order Shipped 17
Figure 11
Total Logistics Cost Performance to Warehouse Productivity 17
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