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By the Numbers: Finance
American Productivity & Quality Center (APQC), Nov 2006, Pages: 129
Executive Summary 1 Benchmarking and Best Practices 5
The Open Standards Benchmarking CollaborativeSM(OSBC) Research Overview 7 APQC’s Process Classification FrameworkSM (PCF) 10 Commonly Used Measures for Finance 14 The Metrics: What Are the Numbers, and What Do They Tell Us? 17 The Finance Organization 17 Perform Planning and Management Accounting 34 Manage Internal Controls 45 Order to Cash (Revenue Accounting) 61
The Bottom Line 71 The Business Case 73 Benchmarking Future Performance 77
Appendices PCF Section 8.0 Manage Financial Resources 79 Standard Measures: Finance Organization Planning, Budgeting, and Forecasting; Internal Control; General Accounting and Reporting; and Revenue Accounting 89 OSBC Methodology and Data Validation 119 IBM White Paper 121
List of Figures Figure 1: Participating Industries 8 Figure 2: Business Entity Size by Revenue 9 Figure 3: Business Entity Size by Number of Employees 9 Figure 4 Finance Function Cost as a Percentage of Revenue 18 Figure 5: Finance Cost Breakdown 19 Figure 6: Total Finance Function Costs as a Percentage of Revenue 20 Figure 7: Resources by Process 21 Figure 8: Time Allocation by Activity 23 Figure 9: Outsourcing by Process 24 Figure 10: Planned Outsourcing 25 Figure 11: Perceived Process Performance 26 Figure 12: Percentage of FTEs Allocated and Perceived Performance 27 Figure 13: Use of Shared Services in Finance 29 Figure 14: Processes Using Shared Services 30 Figure 15: Impact of Shared Services on Cost of Finance Processes per $1,000 Revenue 31 Figure 16: Technology Within Finance Processes 32 Figure 17: Relationship of Budget to Corporate Strategy 36 Figure 18: Budget Linkages to Strategy/Cycle Time for Forecasting 37 Figure 19: Spend Within Planning, Budgeting, and Forecasting 37 Figure 20: Potential Savings Planning, Budgeting, and Forecasting 38 Figure 21: Directional Spending by Process 39 Figure 22: Total Cost to Perform Planning, Budgeting, and Forecasting 40 Figure 23: Budgeting and Forecasting Techniques 41 Figure 24: Budget Cycle Time in Days 42 Figure 25: Budget and Forecast Cycle in Days 43 Figure 26: Reporting Profitability 43 Figure 27: Benefits Realized Through Profitability Reporting 44 Figure 28: Implementation of Formal Risk Assessment 46 Figure 29: Cycle Time of Identification and Remediation of Control Violations 47 Figure 30: Cycle Time and Frequency Risk Assessment 48 Figure 31: Internal Controls Cost and Productivity 49 Figure 32: Total Cost to Manage Internal Control Processes per $1,000 Revenue 50 Figure 33: Cycle Time to Report Violations and Complete Remediation 52 Figure 34: Structure of Internal Controls 53 Figure 35: Cost and Productivity in Internal Controls 54 Figure 36: Organization Structure Impact on Cycle Time Within Internal Controls 55 Figure 37: Culture and the Internal Control Environment 56 Figure 38: Technology Used as Part of Sarbanes-Oxley Compliance Processes 57 Figure 39: Technology in Control-Monitoring Functions 58 Figure 40: Accountability for Risk Assessment 59 Figure 41: Risk Assessment Methods 60 Figure 42: Invoices Processed 62 Figure 43: Total Cost of Processing Accounts Receivable per $1,000 Revenue 63 Figure 44: Revenue Accounting Business Models 64 Figure 45: Total Cost by Business Model per $1,000 Revenue 65 Figure 46: Technology Used in Revenue Accounting 65 Figure 47: Technology Impact on Cost 66 Figure 48: Methods Most Often Used in Handling Customer Inquiries 67 Figure 49: Days Sales Outstanding 67 Figure 50: Cycle Time in Days to Resolve Adjustments 68 Figure 51: Finance: Performance at a Glance 75
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