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By the Numbers: Finance
American Productivity & Quality Center (APQC), Nov 2006, Pages: 129

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  Table of Contents  
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Executive Summary 1
Benchmarking and Best Practices 5

The Open Standards Benchmarking CollaborativeSM(OSBC) Research Overview 7
APQC’s Process Classification FrameworkSM (PCF) 10
Commonly Used Measures for Finance 14
The Metrics: What Are the Numbers, and What Do They Tell Us? 17
The Finance Organization 17
Perform Planning and Management Accounting 34
Manage Internal Controls 45
Order to Cash (Revenue Accounting) 61

The Bottom Line 71
The Business Case 73
Benchmarking Future Performance 77

Appendices
PCF Section 8.0 Manage Financial Resources 79
Standard Measures: Finance Organization Planning, Budgeting, and Forecasting; Internal Control; General Accounting and Reporting; and Revenue Accounting 89
OSBC Methodology and Data Validation 119
IBM White Paper 121

List of Figures
Figure 1: Participating Industries 8
Figure 2: Business Entity Size by Revenue 9
Figure 3: Business Entity Size by Number of Employees 9
Figure 4 Finance Function Cost as a Percentage of Revenue 18
Figure 5: Finance Cost Breakdown 19
Figure 6: Total Finance Function Costs as a Percentage of Revenue 20
Figure 7: Resources by Process 21
Figure 8: Time Allocation by Activity 23
Figure 9: Outsourcing by Process 24
Figure 10: Planned Outsourcing 25
Figure 11: Perceived Process Performance 26
Figure 12: Percentage of FTEs Allocated and Perceived Performance 27
Figure 13: Use of Shared Services in Finance 29
Figure 14: Processes Using Shared Services 30
Figure 15: Impact of Shared Services on Cost of Finance Processes per $1,000 Revenue 31
Figure 16: Technology Within Finance Processes 32
Figure 17: Relationship of Budget to Corporate Strategy 36
Figure 18: Budget Linkages to Strategy/Cycle Time for Forecasting 37
Figure 19: Spend Within Planning, Budgeting, and Forecasting 37
Figure 20: Potential Savings Planning, Budgeting, and Forecasting 38
Figure 21: Directional Spending by Process 39
Figure 22: Total Cost to Perform Planning, Budgeting, and Forecasting 40
Figure 23: Budgeting and Forecasting Techniques 41
Figure 24: Budget Cycle Time in Days 42
Figure 25: Budget and Forecast Cycle in Days 43
Figure 26: Reporting Profitability 43
Figure 27: Benefits Realized Through Profitability Reporting 44
Figure 28: Implementation of Formal Risk Assessment 46
Figure 29: Cycle Time of Identification and Remediation of Control Violations 47
Figure 30: Cycle Time and Frequency Risk Assessment 48
Figure 31: Internal Controls Cost and Productivity 49
Figure 32: Total Cost to Manage Internal Control Processes per $1,000 Revenue 50
Figure 33: Cycle Time to Report Violations and Complete Remediation 52
Figure 34: Structure of Internal Controls 53
Figure 35: Cost and Productivity in Internal Controls 54
Figure 36: Organization Structure Impact on Cycle Time Within Internal Controls 55
Figure 37: Culture and the Internal Control Environment 56
Figure 38: Technology Used as Part of Sarbanes-Oxley Compliance Processes 57
Figure 39: Technology in Control-Monitoring Functions 58
Figure 40: Accountability for Risk Assessment 59
Figure 41: Risk Assessment Methods 60
Figure 42: Invoices Processed 62
Figure 43: Total Cost of Processing Accounts Receivable per $1,000 Revenue 63
Figure 44: Revenue Accounting Business Models 64
Figure 45: Total Cost by Business Model per $1,000 Revenue 65
Figure 46: Technology Used in Revenue Accounting 65
Figure 47: Technology Impact on Cost 66
Figure 48: Methods Most Often Used in Handling Customer Inquiries 67
Figure 49: Days Sales Outstanding 67
Figure 50: Cycle Time in Days to Resolve Adjustments 68
Figure 51: Finance: Performance at a Glance 75


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