Sponsor and Partner Organizations 4 Executive Summary 7 Study Findings 15
Chapter 1 Reverse Logistics Strategy Design 17 Chapter 2 Establishing a Physical Reverse Channel and Information Flow 29 Chapter 3 Enabling Processes and Operating Systems 39 Chapter 4 Measurement, Results, and Continuous Improvement 47
Partner Organization Case Studies 53 Carolina Logistics Services Inc. GENCO Distribution System Inc. McKesson Corporation (Pharmaceutical Distribution—McKesson Supply Solutions) Raytheon Aircraft Company (RAPID—Raytheon Aircraft Parts Inventory and Distribution)
