We recently completed a comparison of five market-leading Customer Relationship Management (CRM) solutions. Each solution was targeted specifically towards small enterprises. One of the evaluated products was SageCRM. The evaluation examined specific strengths and weaknesses to determine to what degree the product would make a good choice for a small enterprise implementing CRM.
This research note outlines several key points, including:
-SageCRM’s position in the spectrum of CRM offerings.
-A description of the SageCRM solution.
-SageCRM’s product strengths and challenges.
SageCRM is a solid suite of small enterprise CRM tools that provide good value for the price. It integrates well with Sage ERP and supports Computer Telephony Integration (CTI) to enable small call center operations. An on-demand version is also available, but only supports a subset of features, compared to the on-premises product.
