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Top HRO Outsourcing Vendors, Black Book Survey 2008 Results
Orbys Black Book, July 2008, Pages: 37
The global marketplace is growing increasingly competitive, corporations are being required to streamline operations and cut costs in order to preserve profitability.
HRO is driven by factors like breadth and depth of coverage, domain expertise, location advantage (e.g., near-shoring and language capabilities), sales and marketing capabilities, data compliance with respect to regulatory standards (especially those defined by the United States, Canada and the European Union) and the management of business risks. Therefore it is quite likely that companies – both with their own captives and those using third party vendors –may use a “hub and spoke” model in which an offshore supplier may constitute the “center” whereas other units in the world may provide appropriate “spokes.
Clearly, the leaders in HRO in 2008 have demonstrated the expertise of market focus and customer centricity.
The marketplace results of this comprehensive research study, are used by
- Current outsourcing clients to compare other users’ experiences with similar and competitive HRO vendors;
- Prospective outsourcing clients to long list vendors in the RFI stages, or contrast final cut vendors in selection stages;
- Investors, venture capital firm, analysts, advisors and bankers in making financing decisions;
- Media and press to recognize industry outsourcing trends as collected from client ballots; and
- Most Service Providers to inform their go-to-market strategies, assess their perceived strengths and weaknesses, educate their staffs, communicate to a wider market, and fine-tune their improvement and marketing position programs.
The end-user groups that participate, use the data as a tool to benchmark their own satisfaction compared to that of other HRO service providers. It also provides them with the opportunity to understand the perceived strengths and weaknesses of their service providers compared to the market at large.
Who Participates in the Black Book Ranking Process
Over 400,000 individuals are invited to participate annually (including C officers of the Fortune 2000, Inc 500, institutional members and officers of various professional organizations, subscribers of our media partners and previously validated survey participants). Non-invitation receiving participants must complete a verifiable profile, utilize valid corporate email address and are then included as well. Over 24,000 users were validated in the 2008 ranking process.
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