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Top KPO Outsourcing Vendors, Black Book Survey 2008 Results
Orbys Black Book, July 2008, Pages: 36
Experts predicts that the Knowledge Process Offshoring world-wide is expected to grow to US $ 16.7 billion in revenue by 2010-2011 implying an annual growth rate of 39 percent and it will employ approximately 350,000 professionals by March 2011. Furthermore, the Knowledge Process Offshoring industry in India is expected to grow to US $11.2 billion in revenue by 2010-2011 and will employ approximately 255,000 professionals by March 2011.
The vast pool of educated and experienced professionals in countries like India, China, Russia, Poland, the Philippines, Hungary and many republics from the erstwhile Soviet Union are providing the KPO market sector with the fuel for growth.
KPO is driven by factors like breadth and depth of coverage, domain expertise, location advantage (e.g., near-shoring and language capabilities), sales and marketing capabilities, data compliance with respect to regulatory standards (especially those defined by the United States, Canada and the European Union) and the management of business risks. Clearly, the leaders in KPO in 2008 have demonstrated the expertise of market focus and customer centricity.
The marketplace results of this comprehensive research study, are used by
-Current outsourcing clients to compare other users’ experiences with similar and competitive KPO vendors;
-Prospective outsourcing clients to long list vendors in the RFI stages, or contrast final cut vendors in selection stages;
-Investors, venture capital firm, analysts, advisors and bankers in making financing decisions;
-Media and press to recognize industry outsourcing trends as collected from client ballots; and
-Most Service Providers to inform their go-to-market strategies, assess their perceived strengths and weaknesses, educate their staffs, communicate to a wider market, and fine-tune their improvement and marketing position programs.
The end-user groups that participate use the data as a tool to benchmark their own satisfaction compared to that of other KPO service providers. It also provides them with the opportunity to understand the perceived strengths and weaknesses of their service providers compared to the market at large.
Who Participates in the Black Book Ranking Process
Over 400,000 individuals are invited to participate annually (including C officers of the Fortune 2000, Inc 500, institutional members and officers of various professional organizations, subscribers of our media partners and previously validated survey participants). Non-invitation receiving participants must complete a verifiable profile, utilize valid corporate email address and are then included as well. Over 24,000 users were validated in the 2008 ranking process.
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