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Home Network Management and Remote Access in North America
In-Stat/MDR, Sep 2008, Pages: 27
Consumers' use of remote access to their home networks is still in its early stages. Consumer drivers for remote access include home security (contents and household members), and the need for users to access content stored on their home networks. There is also a revenue driver for companies offering fee-based remote access subscriber services. Although many remote access users pay no fees, we expect the number of fee-based remote access subscriber households will moderately grow from 2008 to 2009. Although home network management software enjoys a moderate level of familiarity, penetration in North America is still low.
As home networks have moved beyond tech-savvy users to mainstream broadband subscriber households, the need for home network support services has increased. However, it is a challenge to obtain subscribers that are willing to pay for home network management support services. Service providers may offer these services to reduce customer churn, reduce complaints, and compete with competitors, and may charge service fees depending on the company's business model.
Included is a 2008–2012 forecast for home network remote access penetration, and a 2006–2012 history/forecast for home network support service subscribers and subscriber revenue. North American consumer survey results regarding home network remote access, home network management software, and home network management support services are also included.
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